Shipping & Handling
We ship to most of the countries around the world using the fastest and most secure delivery methods available to us.
Our Shipping & Handling Charges are as follows (on some promotional offers Free shipping is applied):
$4.95
Order Tracking
To track your order progress, please see the following instructions:
The processing time for orders is 1-2 business days. Please keep in mind that during holidays or limited edition launches, this time may vary. Thank you for your patience.
Please be noted that:
**The shipping terms may be affected by customs, natural occurrences, transfers to the carrier, air and ground transportation strikes or delays, pandemic, etc. We will be not responsible for delays if the shipment will be delayed due to the aforementioned reasons;
Once Your order has been processed and dispatched we will not be able to accept any changes to Your order.**
Disclaimer: current COVID-19 pandemic has disrupted the logistics network, which has affected the delivery times. As a result, estimated delivery times for some items may be longer than usual.
Estimated delivery times (business days):
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from EMS, USPS, DHL to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges.
Damages
We will offer you a free-of-charge replacement, if your Wellamoon order was damaged in transit, please contact our Customer Support Team.
Together with your request please provide us with:
-Pictures of the damaged item.
-Pictures of the damaged packaging.
Shipping & Return Policy for international orders (outside the US):
International shipping rates cover shipping charges only. Customs fees should be covered by customers, and customs policies vary widely from country to country. For more information, please contact your local customs.
If you refuse to accept your package at customs due to high customs fees, we won't be able to refund you for that order or reship the order via another carrier. In this case, the package will be abandoned at customs.
If you want a refund on your order, you are responsible for paying the customs fee to ship the package back to us. As such, once the package is received back at our warehouse, you will be credited for the cost of your order minus the original shipping charge.
**Customer can return the products ONLY after approval from our Customer Support Team**
*** Please note that not clearing the item out from customs, refusing or not claiming the order, providing a wrong address might cause the parcel to return back to us or be disposed of, in such case, a restocking fee of 15% will apply as per standard return policy, furthermore, $5/item return shipping costs will be deducted from the total amount of the refund ***
Last Edit on 2022-07-05